Mobile alerting with tracking & escalation for HARP
HARP is a modern IT incident management system that helps to reduce, enrich and manage alerts from your monitoring systems in one place.
Mobile workers are not able to sit in front of a HARP dashboard and actively monitor incidents. SIGNL4 enables HARP to notify the mobile teams in the field or on call in real-time. This speeds up their response significantly and frees resources in the operations.
How it Works
HARP compatibility allows you to distribute operational alerts to a mobile SIGNL4 team by using a native webhook integration. Persistent notifications and acknowledgement requirements ensure that issues will be handled before it is too late.
IT staff is alerted via mobile push, text and call
Staff can acknowledge and take ownership for critical events that occur
Alerts are escalated in case of no response
Incidents resolved in HARP automatically close the alerts in SIGNL4
Communicate with team members to address a particular problem (in-alert chat)
On-call scheduling to alert the right people at the right time
A native integration establishes connection from HARP to SIGNL4
Incidents in HARP are sent to SIGNL4 via the native integration
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
SIGNL4 is available as a build-in scenario action in HARP. You can configure it directly in your scenario settings.
In order to configure SIGNL4 as a notification channel in HARP you go to Scenarios and then create a new scenario or edit an existing one.
In the scenario settings you add a new action of the type “signl4”. Here you just need to configure your SIGNL4 webhook URL including your team secret, save and that’s it. Now HARP can notify your SIGNL4 team when critical incidents occur.
You can find more information and a more detailed description here.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.