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Mobile alerting with tracking & escalation for Happy Apps

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 Why SIGNL4

Happy Apps is a cloud-based website, server and performance monitor with easy to configure dashboards and user setup.  SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.

 How it Works

SIGNL4 team email address establishes connection with Happy Apps to enable mobile notification and alerting capabilities for operational and network teams.  Happy Apps can also receive a JSON POST via Webhook in which SIGNL4 will receive critical data and alert on duty team members.

 Integration Capabilities

  • Forwards Happy Apps incidents to SIGNL4 for mobile alerting
  • Uses SMTP email to connect to your SIGNL4 team
  • Webhook integration possible
  • Staff can acknowledge and take ownership for critical incidents that occur
  • Communicate within an alert to address a problem
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Website Monitoring
  • Server Up-time Monitoring
  • Performance Monitoring

How To Integrate

Integrating SIGNL4 with Happy Apps

There are two ways that you can have incidents that are raised delivered to SIGNL4, email and via webhook.

For Email simply add your S4 Team email address as a contact.

For Webhook add a new recipient and select Webhook from the drop down menu.  Give it a name, populate the URL and adjust the JSON payload to include critical information that you need to receive.

Once these steps are taken you need to adjust the Alert Rules in the Admin section.

Alerts will be delivered with the information that is submitted via email and/or webhook.  Further augmentation can be done for these alerts.  See Alert Optimization section below.

Alert Optimization

SIGNL4 can further increase the visibility of alerts through its Signals and Services section.  Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

Change Alert Color and Override Title + Text 

Override text, colors and titles are triggered by keywords set within the mobile app.

              

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