Mobile alerting with tracking & escalation for Happy Apps
Happy Apps is a cloud-based website, server and performance monitor with easy to configure dashboards and user setup. SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each and every alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
SIGNL4 team email address establishes connection with Happy Apps to enable mobile notification and alerting capabilities for operational and network teams. Happy Apps can also receive a JSON POST via Webhook in which SIGNL4 will receive critical data and alert on duty team members.
Forwards Happy Apps incidents to SIGNL4 for mobile alerting
Uses SMTP email to connect to your SIGNL4 team
Webhook integration possible
Staff can acknowledge and take ownership for critical incidents that occur
Communicate within an alert to address a problem
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time
Server Up-time Monitoring
There are two ways that you can have incidents that are raised delivered to SIGNL4, email and via webhook.
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE There are two ways that you can have incidents that are raised delivered to SIGNL4, email and via webhook.
For Email simply add your S4 Team email address as a contact.
For Webhook add a new recipient and select Webhook from the drop down menu. Give it a name, populate the URL and adjust the JSON payload to include critical information that you need to receive.
Once these steps are taken you need to adjust the Alert Rules in the Admin section.
Alerts will be delivered with the information that is submitted via email and/or webhook. Further augmentation can be done for these alerts. See Alert Optimization section below.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.