grafana

Mobile alerting with tracking & escalation for Grafana

Grafana_S4_Alert2

 Why SIGNL4

Grafana is a multi-platform open source analytics and interactive visualization software available since 2014. It provides charts, graphs, and alerts for the web when connected to supported data sources. Performance monitors are easy to configure, and notifications channels are configured with just a few clicks.  SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each alert, so Subject Matter Experts can be looped in to help resolve issues.

 How it Works

SIGNL4 team webhook establishes connection with Grafana to enable mobile notification and alerting capabilities for operational and network teams.

 Integration Capabilities

  • Forwards Grafana incidents to SIGNL4 for mobile alerting
  • Webhook integration
  • Staff can acknowledge and take ownership for critical incidents that occur
  • Communicate within an alert to address a problem
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Network Monitoring
  • Database Monitoring
  • Server Monitoring
  • Application Monitoring
FS_neu_2

Tickets and Incidents in Grafana are retrieved via the SIGNL4 connector app incl. back channel for updating tickets

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

In our example we are using Grafana to display data from the time series database InfluxDB.  We are setting up a webhook to send alerts to the SIGNL4 team when a certain threshold is reached.

SIGNL4 is a mobile alert notification app for powerful alerting, alert management and mobile assignment of work items.  Get the app at https://www.signl4.com

Prerequisites

A SIGNL4 (https://www.signl4.com) account

A Grafana (https://grafana.com/) account (and / or installation)

grafana-data

In our example we use data from an InfluxDB source. If the value is above a certain threshold for a certain period of time we would like to trigger a SIGNL4 alert.

grafana-alert-rule

Under Alerting -> Alert rules we add a new alert rule. We give it a name and choose “Grafana managed alert”. Then, we enter the query and define a condition when the alert should trigger.

grafana-signl4-contact-point

Under Alerting -> Contact points we create a new contact point for SIGNL4. The Url is the SIGNL4 webhook URL including team secret. You can send a test alert to make sure the settings are correct.

For supporting alert resolutions you might want to add the following to your SIGNL4 webhook URL:

?ExtIDParam=groupKey&ExtStatusParam=status&ResolvedStatus=resolved

That’s all and now your SIGNL4 team will be alerted when Grafana detects an overrun or underrun of the set threshold.

Grafana_S4_Alert2
Grafana_S4_Alert

Alerts will be displayed in the mobile app and can be augmented with colors, icons and sounds.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

alertoptimization

Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

Related Integrations

Camunda BPM

Business / IoT

Datacake

IoT

ELEMENT IoT

Industry 4.0 / IoT

Flic

Business / IoT

Google IoT Core

Industry 4.0 / IoT

Icinga2

IoT / IT Ops

ifm IO-Link

Industry 4.0 / IoT / production

InfluxDB

IoT / IT Ops

Kaa IoT

Industry 4.0 / IoT

Elasticsearch / Kibana

IoT / IT Ops

MariaDB

Industry 4.0 / IoT / IT Ops

Melrose Labs SMS

Industry 4.0 / IoT

MySQL

Industry 4.0 / IoT / IT Ops

Particle

Industry 4.0 / IoT

PLC / S7

Industry 4.0 / IoT

PRTG Network Monitor

IoT / IT Ops

PTC ThingWorx

IoT / IT Ops

Pycom

IoT

Raspberry Pi

IoT

ServiceNow

IoT / IT Ops

Widgelix

IoT

Workato

IoT / IT Ops

Ready for a free 30-days trial?