Mobile alerting with tracking & escalation for Google Forms
Why SIGNL4
Do not sift through your email again to find a customer maintenance request. Instead, use SIGNL4 to receive reliable mobile alerts every time someone fills out your custom Google Form.
How it Works
Responses from Google Forms will be forwarded to a SIGNL4 team in real-time so issues can be addressed via a simple Google Apps Script.
Integration Capabilities
- Trigger alerts and dispatch work to a SIGNL4 team from Google Forms
- Allow others to trigger alerts with form embedding on your website
- Customize your form to generate multiple alert parameters
- Acknowledge and act on open alerts in SIGNL4
- Engage in mission critical discussion via in-alert ChatOps
- Integrate simply with a short script
- On-call scheduling to alert the right people at the right time
Scenarios
- Customer Requests
- Maintenance
- Incident Reporting
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
Edit our sample script to push form entries to your SIGNL4 team.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.