Mobile alerting with tracking & escalation for Datacake
Why SIGNL4
Datacake is a multi-purpose, low-code IoT platform that requires no programming skills and minimal time to create custom IoT applications that can be brought into a white label IoT solution easily.
Mobile workers are not able to sit in front of a dashboard and actively monitor problems. SIGNL4 enables Datacake to notify the mobile teams in the field or on call in real-time. This speeds up their response significantly and frees resources in the operations.
How it Works
SIGNL4 alerts teams and on-call teams on their mobile devices when disruptions are detected by Datacake.
- IT staff is alerted via mobile push, text and call
- Staff can acknowledge and take ownership for critical events that occur
- Alerts are escalated in case of no response
- Communicate within an alert to address a particular problem
- On-call scheduling to alert the right people at the right time
- Inbound webhook or email establishes connection from Datacake to SIGNL4
Scenarios
- Industrial IoT
- Industry 4.0
- IoT Service Alerting
- IoT Device Management
- IT, Manufacturing, Utility, Oil and Gas, Agriculture, etc.
Benefits
- Significantly shorter response times
- Ensures attention for critical alerts and minimizes false alerts
- Clear responsibilities and transparent ownership of incidents
- Collaboration with team members when assistance is needed
Incidents detected in Datacake are transmitted to SIGNL4.
Event categorization, routing and automated delivery.
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty.
HOW TO INTEGRATE
For integrating SIGNL4 with Datacake you can create a new rule that sends an HTTP request on certain sensor conditions.
In the Datacake portal under Rules you create a new rule. In your rule you specify the sensor conditions (if) as well as the webhook for the data to be sent to SIGNL4 (then).
In the webhook part you enter your SIGNL4 webhook URL including your SIGNL4 team secret.
The payload is your alert data in JSON format. You can insert placeholders for sensor values here as well.
Once the rule is created you will receive alerts in your SIGNL4 app whenever the sensor condition applies.
Resolve Alerts
It is also possible to close existing alerts in SIGN4 if a sensor state it OK or back to normal again. You might want to create one rule for creating the alert in SIGNL4, e.g. if the temperature is too high, and a second rule to close the alert again, e.g. if the temperature is back to normal again.
For the alert trigger rule add the following JSON parameters:
“X-S4-ExternalID”: “sensor-2”,
“X-S4-Status”: “new”,
For the resolve rule add the following:
“X-S4-ExternalID”: “sensor-2”,
“X-S4-Status”: “resolved”,
The parameter “X-S4-ExternalID” must have the same value for alert creation and resolution, e.g. the sensor name.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.