Mobile alerting with tracking & escalation for CloudRadar
Why SIGNL4CloudRadar is a hybrid monitoring service capable of monitoring server performance and uptime. Performance monitors are easy to configure, and notifications channels like mobile push, text and voice calls are configured with just a few clicks. SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
SIGNL4 team webhook establishes connection with CloudRadar to enable mobile notification and alerting capabilities for operational and network teams.
Integration Capabilities
- Forwards CloudRadar incidents to SIGNL4 for mobile alerting
- Webhook integration
- Staff can acknowledge and take ownership for critical incidents that occur
- Communicate within an alert to address a problem
- Alerts are escalated in case of no response
- On-call scheduling to alert the right people at the right time
Scenarios
- Server Uptime
- Server Resource Monitoring
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
It is assumed that you already have agents running on the host machines and data is getting pushed into Cloud Radar.
First, we need to establish a connection to SIGNL4 using a webhook. To do this we will simply add a new recipient and select Webhook from the drop down menu. Populate the team specific URL and choose JSON as the data format. Checking to ensure that all Alerts, Warnings, Recoveries and Reminders are selected will notify the SIGNL4 team of each state in the workflow. It’s that easy!
Alerts received contain all important data pertaining to the alert. Further customization can be done in the Services & Systems section to override Alert title, text, icon and color of the alert.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.