Mobile alerting with tracking & escalation for CloudRadar
CloudRadar is a hybrid monitoring service capable of monitoring server performance and uptime. Performance monitors are easy to configure, and notifications channels like mobile push, text and voice calls are configured with just a few clicks. SIGNL4 ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
SIGNL4 team webhook establishes connection with CloudRadar to enable mobile notification and alerting capabilities for operational and network teams.
Forwards CloudRadar incidents to SIGNL4 for mobile alerting
Staff can acknowledge and take ownership for critical incidents that occur
Communicate within an alert to address a problem
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time
Server Resource Monitoring
Tickets and Incidents are sent to SIGNL4
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE It is assumed that you already have agents running on the host machines and data is getting pushed into Cloud Radar.
First, we need to establish a connection to SIGNL4 using a webhook. To do this we will simply add a new recipient and select Webhook from the drop down menu. Populate the team specific URL and choose JSON as the data format. Checking to ensure that all Alerts, Warnings, Recoveries and Reminders are selected will notify the SIGNL4 team of each state in the workflow. It’s that easy!
Alerts received contain all important data pertaining to the alert. Further customization can be done in the Services & Systems section to override Alert title, text, icon and color of the alert.
ALERT OPTIMIZATION SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.