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Mobile alerting with tracking & escalation for Retrace by Stackify

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 Why SIGNL4

Retrace helps developers monitor the performance of their applications.  It also provides server data and critical warnings.  These notifications are sent via Email or SMS.  SIGNL4 takes those notifications to the next level.  Not only will users be notified but with on call scheduling, these alerts will go to the right people at the right time.  Alerts will not be missed in an email inbox thanks to SIGNL4’s multiple notification channels and persistent alerting.  With escalation procedures built in, SIGNL4 will ensure that time critical alerts are responded to quickly.

 How it Works

SIGNL4 retrieves detailed alert information sent from Retrace via email notifications. On-call users responsible for such incidents will receive mobile alerts where they can take ownership and even collaborate with peers if needed.

 Integration Capabilities

  • Forwards incident information to SIGNL4 for mobile alerting
  • Alerts team via mobile push, text and voice
  • Uses Email to connect to your SIGNL4 team
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Application performance monitoring
  • Server Metrics
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Tickets and Incidents are sent to SIGNL4

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

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First thing that needs to be done is to create a new user with the SIGNL4 team email address.

Under Settings select Users.

Add User.

Enter the user credentials. For the Email, use the SIGNL4 team email address.

Under the Notification group Memberships section be sure to select EMAIL for the Alerts the team should receive.

Clicking Account Admin will allow the SIGNL4 user to have all access to each of the resources that are being monitored.

Under Settings and Notification Groups you should see all the groups that are currently set to receive alerts. Adding the SIGNL4 User to an existing group will ensure SIGNL4 starts alerting team members of incidents this group is responsible for.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

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Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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