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Mobile alerting with tracking & escalation for Slack

SIGNL4 Slack App
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 Why SIGNL4

SIGNL4 is a solution to reliable alert and notify operational teams in the field about critical incidents in IT, IoT and industrial systems. It adds mobile alerting capabilities to your services and systems in no time. SIGNL4 bridges the ‘last mile’ from IT systems, machines and sensors to engineers, IT staff and workers ‘in the field’ and thus provides for an up to 10x faster response to critical alerts, major incidents and urgent service requests.

Upon critical events it notifies team members reliably through persistent mobile push, text and voice calls with acknowledgement, tracking and escalation. Through convenient interfaces like email and webhooks, SIGNL4 adds mobile alerting and incident response capabilities to IT, IoT, SCADA and other technical systems.

 SIGNL4 Slack App

The SIGNL4 Slack App connects your Slack channels with your SIGNL4 team and all events and alerts that SIGNL4 processes.

The SIGNL4 app for Slack provides:

  • Notifications about new SIGNL4 alerts in the Slack channels
  • Notifications in the Slack channels when SIGNL4 alerts are confirmed, annotated, or closed

The SIGNL4 app also allows to:

  • Change your duty status in SIGNL4
  • Trigger new SIGNL4 alerts to your operations team
  • Acknowledge or close SIGNL4 alerts from within a Slack channel

To link the app with Slack you need to enter your SIGNL4 credentials.

 Integration Capabilities

SIGNL4 is fully integrated with Slack through this ‘official’ SIGNL4 app for Slack.

 Scenarios

  • Workflow Mobilization
  • Team notifications in critical operations
  • Emergency communication
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Tickets and Incidents in Slack are retrieved via the SIGNL4 connector app incl. back channel for updating tickets

Event categorization, routing and automated delivery

Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty

HOW TO INTEGRATE

Here is a video on how to integrate SIGNL4 with Slack.

ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.

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Change alert color and override title + text 

Override text, colors and titles are triggered by keywords set within the mobile app.

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