Mobile alerting with tracking & escalation for pulsetic
Why SIGNL4
With pulsetic, you can easily get alerts when your website is down. Besides this you can create beautiful status pages and incident management reports to keep your visitors updated.
SIGNL4 extends pulsetic and adds app-based mobile alerting and incident response including push, SMS text, voice calls, escalations and collaboration. The integrated duty planning helps you to schedule your team’s on-call duties and allows you to see how is on duty at any given time.
How it Works
SIGNL4 is available as a standard alerting option in pulsetic. You can simply configure it by entering your SIGNL4 webhook URL including team secret. Specifically the integration helps you with the following.
- Forwards pulsetic events to SIGNL4 for mobile alerting
- Uses Webhook or SMTP email to connect to your SIGNL4 team
- Staff can acknowledge and take ownership for critical events that occur
- Communicate within an alert to address a particular problem
- Alerts are escalated in case of no response
- On-call scheduling to alert the right people at the right time
Scenarios
- 24×7 IT / network operations
- Anywhere critical incidence response
- On-call scheduling of IT / network teams
Benefits
- Significantly shorter response times, thus shorter downtimes or websites
- Ensures attention for critical alerts and minimizes false alerts
- Clear responsibilities and transparent ownership of IT / network incidents
- Collaboration with team members when assistance is needed
Issues in pulsetic are sent to SIGNL4 via HTTP request
Event categorization, routing and automated delivery
Persistent Notifications by push, text and voice call with Tracking, Escalation and Confirmation to Staff on Duty
HOW TO INTEGRATE
In the pulsetic web portal you can configure your SIGNL4 alerting.
In order to configure SIGNL4 alerting go to Alerts -> SIGNL4 in the pulsetic web portal. Here you can enter spie SIGNL4 webhook address including team secret.
https://connect.signl4.com/webhook/{team-secret}
Here, {team-secret} is your SIGNL4 team secret.
That’s it. Now your SIGNL4 team gets notified when pulsetic has detected a problem.
ALERT OPTIMIZATION
SIGNL4 can further increase the visibility of alerts through its Signals and Services section. Augmenting the color and icon of alerts will provide more relevant information at a glance without having to open the alert.
Change alert color and override title + text
Override text, colors and titles are triggered by keywords set within the mobile app.